Spokk is a customer-feedback and review-generation platform built for service businesses and the agencies that run marketing on their behalf. It collects feedback in under 15 seconds through a form, a chat-style conversation, or a voice note, then uses AI to turn that raw input into a ready-to-edit Google review draft the customer can post in a click, all in the customer’s own words rather than a generic template.
Spokk keeps pricing simple: one plan at $149/month covers every feature for a single business, with a separate Agency plan for businesses managing reviews on behalf of multiple clients.
What is Spokk?
Spokk positions itself head-on against Birdeye and Podium, the two reputation-management platforms most small businesses already know and already pay a recurring fee for. The problem it is built to solve is a familiar one: most customers who had a good experience never get around to leaving a review, and the ones who do often write three rushed words that do nothing for search visibility.
Spokk’s answer is to shrink the gap between a happy customer and a posted review to as close to zero friction as possible. The vendor cites an internal figure that 59% of customers who received an AI-written draft clicked through to actually post it on Google, against 22% for a plain request with no draft attached. The platform is run by founder Samesh Wijeweera, who is known for engaging directly with users on product questions.
Beyond review generation, Spokk is built to run the rest of the customer-retention loop: feedback requests, repeat-visit reward programs, two-sided referral codes, and recurring membership billing through a business’s own Stripe account, all addressed from the same contact list.
Also worth a look: More Good Reviews Review: Reputation Management on Autopilot and Typeform Review: Forms That Feel Like a Conversation.
Key features
AI-drafted reviews from real feedback
Every feedback submission — typed, spoken, or chat-style — feeds an AI model that writes a review draft in the customer’s own words, which they can edit before posting to Google.
Automated SMS and email sequences
Time-based sequences trigger after every customer check-in to request feedback, nudge for a review, or ask for a referral, with smart-skip logic so the same customer is not messaged repeatedly.
Private feedback routing
Negative or lukewarm feedback is routed privately to the business rather than straight to Google, with a reply thread and coupon tool built in to attempt a save before the customer posts anything public.
Loyalty, referrals and memberships
Milestone-based repeat-visit rewards, two-sided referral payout links, a “Wall of Love” page for collected video and text testimonials, and self-service recurring memberships billed through the business’s own Stripe account.
Built for agencies managing multiple clients
The Agency plan lets a single account add and manage unlimited client companies, with flexible credit allocation per client and bulk credit discounts for high-volume agencies.
Plans and pricing
Spokk keeps its core product to one all-inclusive plan, with a separate Agency plan for businesses managing reviews on behalf of multiple clients.
| Plan | Price | Billing | Key limits |
|---|---|---|---|
| Spokk | $149/month ($124/month billed annually) | Monthly or annual | Unlimited locations, team members, and contacts; unlimited SMS/email review requests |
| Agency Plan | From $1,599/year (early-bird rate) | Annual membership | Unlimited client companies, 2,000 free credits/year, additional credits at $0.125 each |
Both plans include a 14-day free trial with no credit card required, and buyers can book a short consultation call before committing.
Who it’s best for — and who should skip it
Spokk is built for small, local, service-based businesses — think clinics, salons, home-service contractors, gyms — that depend on Google reviews for new customers but have no system for asking at the right moment. It is also a clear fit for marketing agencies that already manage reputation for several of those clients, since the Agency plan turns the whole platform into a resellable product under the agency’s own account.
It is a weaker fit for ecommerce brands, SaaS companies, or anything without a physical or appointment-based customer touchpoint, since the entire workflow assumes a discrete “visit” to trigger a feedback request. Businesses that already have review software bundled into a CRM like GoHighLevel may also find Spokk redundant unless the AI drafting specifically is the draw.
What users say
Users consistently call out the AI-generated review drafts as a genuine time-saver and praise how quickly the feedback form moves — several describe setup and first use as unusually smooth for a reputation tool.
Feedback also points to some rough edges: a few users found the customization options limited and onboarding not entirely clear out of the gate. Founder Samesh Wijeweera is known for walking users through onboarding personally and adding custom conditional logic to feedback forms on request, which suggests these rough edges are being actively worked rather than ignored.
Price and value
At $149/month for a single business — or about $124/month billed annually — Spokk compares well against Birdeye and Podium, which typically charge similar or higher recurring fees once location add-ons or SMS volume are factored in, without Spokk’s flat, all-inclusive feature set. The Agency plan is the sharper comparison point for resellers: unlimited client companies for a flat annual rate can undercut what agencies would otherwise pay per client across competing platforms.
Verdict
For a local business or an agency reselling reputation management, Spokk’s AI-drafted reviews and straightforward all-inclusive pricing make it one of the more defensible picks in this category, even if onboarding and customization still have some rough edges to smooth out.
Frequently asked questions
Spokk's single-business plan is $149/month, or about $124/month billed annually. Agencies managing multiple clients can use the Agency plan, priced from $1,599/year at the current early-bird rate, which covers unlimited client companies.
There's no permanent free plan, but Spokk offers a 14-day free trial with no credit card required, plus the option to book a short consultation call first.
Check Spokk's pricing page for current refund terms; the free trial is the best way to test it risk-free before subscribing.
Yes. Spokk connects to HubSpot, Zoho, GoHighLevel, and offers API access.
Birdeye and Podium are both subscription reputation-management platforms with pricing that scales by location; Spokk's single flat plan covers unlimited locations for one price, which can work out cheaper for multi-location businesses.
Unlimited locations, team members, and contacts, unlimited SMS and email review requests, AI review drafts, a dedicated toll-free SMS number, loyalty and referral tools, and feedback forms in 5 languages.
Yes. The Agency plan supports unlimited client companies under one account, with flexible credit allocation per client and bulk credit discounts.
Not especially. It's built around in-person or appointment-based visits to trigger feedback requests, so it suits local and service businesses better than online-only stores.
