IMG has spent more than three decades helping travelers, expats, and global citizens stay protected wherever life takes them. As IMG likes to put it, wherever travel takes you, they’ll be there — and the brand’s broad lineup of travel, travel medical, and international health insurance plans backs that promise with real coverage, not just a slogan. Whether the trip is a two-week vacation, a semester abroad, or a multi-year expat assignment, there’s a plan built around how that traveler actually moves through the world.
What sets IMG apart is the breadth of its protection paired with the depth of its in-house support. From quick trip-cancellation coverage for a single getaway to multi-year international health plans for expats living abroad, the company gives travelers a single, trusted place to find the right level of protection — all while maintaining a large in-house medical team, access to more than a million doctors and teledocs, 24/7 assistance, and support in 18 languages.
Who is IMG?
International Medical Group, known today as IMG, was founded in 1990 and has spent 35 years building a reputation as one of the most established names in travel and health insurance. Now part of SiriusPoint, IMG has grown into a company of more than 500 employees serving over a million travelers, expats, and global citizens around the world.
Also worth a look: Allianz Travel Insurance Review: Travel Protection You Can Trust.
IMG organizes its offerings into three core insurance families: Travel Insurance for trip cancellation and interruption protection, Travel Medical Insurance for short-term coverage abroad, and International Health Insurance for those living or working outside their home country long-term. That structure lets travelers of nearly any kind — weekend vacationers, business travelers, study-abroad students, and full-time expats — find a plan built around how they actually travel, rather than forcing everyone into a single one-size-fits-all policy.
What IMG does best
IMG’s long track record shows up most clearly in a handful of areas where the company consistently stands out from other providers.
Standout strengths
- International health coverage for expats. The Global Medical Silver, Gold, and Platinum plans are annually renewable and built specifically for people living or working abroad for a year or more, with medical coverage reaching up to $8 million and full evacuation benefits on the top tier.
- A large in-house medical staff. IMG keeps an experienced team of case managers and medical professionals in-house rather than outsourcing assistance, which helps members get faster, more informed answers during emergencies.
- Multi-language support around the clock. With 18 languages spoken in-house and 24/7 availability for members and agents, travelers can get help in the language they’re most comfortable with, wherever they happen to be.
- Fast, member-portal-based claims. Customers consistently praise how straightforward it is to file and track a claim, with reimbursement described as prompt and well-communicated throughout.
- Coverage that goes beyond medical emergencies. Plans can include trip cancellation and interruption, baggage and device protection, rental car coverage, mental health and teletherapy benefits, crisis and security assistance, and even pet benefits for traveling pet owners.
Together, these strengths explain why IMG shows up so often when travelers compare international insurance providers, especially those planning longer trips or extended stays abroad.
Products and pricing at a glance
Because every IMG plan is priced around the traveler’s age, trip length, destination, and coverage tier, the company doesn’t publish flat rates — instead, shoppers get a personalized quote in minutes through the online plan finder. IMG also notes that because insurance pricing is regulated, buying directly through the company means the price won’t be higher than what’s available anywhere else. Here’s how the three product families generally break down.
| Plan family | What it is | Typical price |
|---|---|---|
| iTravelInsured (Choice, SE, LX) | Trip cancellation, trip interruption, baggage, and travel protection for a single trip | Quote-based, by trip cost and length |
| Patriot Travel Medical (Lite, Plus, Platinum) | Short-term medical coverage abroad for accidents, sickness, and emergency evacuation up to $8M | Quote-based, by age and trip length |
| Global Medical (Silver, Gold, Platinum) | Annually renewable international health insurance for expats and global citizens | Quote-based, by age, region, and tier |
What customers say
Public reviews consistently rate IMG highly, with customers giving the company an average of 4.6 out of 5 stars across more than 25,000 verified reviews. That kind of volume and consistency is rare in the travel insurance space, and it lines up closely with what reviewers describe in detail about their own experience.
Verified buyers frequently call out how easy the website is to navigate, how clear the coverage options and pricing are, and how quickly they were able to compare plans and buy a policy. Several reviewers also highlight positive experiences during the claims process itself, noting that reimbursement tends to be timely once documentation is submitted and that service representatives were helpful along the way.
Who IMG is best for
IMG is a strong fit for a wide range of travelers. Frequent international travelers and business travelers appreciate the flexibility of the Travel Medical lineup, while expats and digital nomads living abroad for extended periods are well served by the Global Medical plans and their high coverage ceilings. Students studying abroad, missionaries, and families planning an international trip together also find IMG’s combination of trip protection and medical coverage reassuring, especially with 24/7 multilingual support just a call or message away.
Travelers who simply want peace of mind for a single international vacation are equally well covered, thanks to the iTravelInsured lineup’s trip cancellation and interruption benefits alongside baggage and device protection.
Price and value
Because IMG prices every policy individually, value comes down to matching the right plan tier to the trip or lifestyle at hand — and the company’s online plan finder makes that comparison simple. Customers repeatedly describe IMG’s pricing as reasonable for the level of coverage provided, particularly on the higher-tier Patriot Platinum and Global Medical Platinum plans, which pair million-dollar-plus coverage with evacuation benefits, dental, urgent care, and telehealth access.
For travelers comparing a handful of quotes, the ability to see coverage limits side by side before buying makes it easier to judge exactly what’s being paid for, which is a big part of why customers describe the pricing as fair.
Verdict
IMG pairs deep global coverage with fast claims and round-the-clock multilingual support for safer, simpler travel. For anyone planning a trip abroad or a longer stint living overseas, it’s a well-established, consistently well-reviewed option worth putting on the shortlist.
Frequently asked questions
For travelers who want one provider covering everything from trip cancellation to long-term expat health insurance, IMG is a strong, well-reviewed choice with high marks for coverage breadth and a responsive claims process.
Coverage for pre-existing conditions varies by plan and state, with some options offering more flexibility than others, so travelers should review a specific plan's certificate of coverage or speak with an IMG representative to confirm eligibility.
Members file and track claims directly through the online member portal, and customers frequently describe the process as fast and well-communicated, with reimbursement typically processed promptly once documentation is submitted.
Both are well-established travel insurance providers, but IMG stands out for its large in-house medical staff, 18 in-house languages, and dedicated international health insurance line built for long-term expats.
IMG is based in the United States and has grown into a global company of more than 500 employees, now operating as part of SiriusPoint.
Yes. The Global Medical Silver, Gold, and Platinum plans are built specifically for expats and global citizens living or working outside their home country, with annually renewable coverage and limits up to $8 million.
Yes. IMG offers 24/7 assistance for members and agents, including real-time travel alerts, emergency translations, and access to a network of more than a million doctors and teledocs worldwide.
