Userlytics is an all-in-one user testing and UX research platform that combines real human feedback with AI-powered analysis. Designed for teams that need to validate digital experiences, it supports everything from websites and mobile apps to AI interfaces and prototypes. The platform is trusted by global brands and is built to turn raw user behavior into confident product decisions.
Userlytics recently partnered with Sage, a leader in finance, HR, and payroll technology, on a study that followed 60 prospective buyers across the US, UK, and France as they used AI assistants to evaluate software. The research revealed a critical handoff: AI can shape which brands enter consideration, but the website must then confirm the AI’s claims. That insight underscores why Userlytics’ approach to measuring both human behavior and AI visibility is so relevant today.
What is Userlytics?
Userlytics is a comprehensive UX research platform that offers remote user testing with a global participant panel. The platform allows organizations to test digital products with real people in 150+ countries and 60+ languages, making it a versatile choice for companies of all sizes. It combines unmoderated and moderated testing, prototype testing, mobile testing, and advanced analytics under one roof.
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What sets Userlytics apart is its integration of AI at every stage of the research process. From AI annotations and transcript translations to sentiment analysis and chart summaries, the platform helps teams move from raw data to actionable insights quickly. This makes it possible to conduct large-scale research studies without sacrificing depth or quality.
What stands out
AI-powered insights
Userlytics uses AI to automate the heavy lifting of qualitative analysis. AI annotations highlight key moments, transcript translations make multilingual studies easier, and chart summaries turn complex data into understandable visuals. These features reduce the time between data collection and decision-making.
Global participant panel
With over two million participants across more than 150 countries, Userlytics makes it simple to recruit the right audience for any study. Whether the target is IT decision-makers in France or small-business owners in the US, the platform’s reach ensures diverse and relevant perspectives.
ULX Benchmarking Score
The ULX Benchmarking Score is a distinctive tool that goes beyond traditional metrics like SUS, NPS, and CSAT. It measures trust, appeal, usability, adequacy, performance, appearance, affinity, and distinction in one unified score, giving teams a multidimensional view of experience quality that is easy to compare over time.
Mixed-method testing
Userlytics supports both qualitative and quantitative research methodologies, allowing teams to combine unmoderated sessions, moderated interviews, surveys, and analytics. This flexibility makes it possible to design studies that match the specific research question rather than forcing a one-size-fits-all approach.
Enterprise-grade security and support
Enterprise clients benefit from robust security measures, a 24-hour support turnaround, and optional project management and UX consulting services. The platform is designed to adapt to regulated industries like fintech, healthcare, and retail, making it suitable for organizations with strict compliance requirements.
Who it’s for
Userlytics is built for UX researchers, product managers, marketers, and design teams who need reliable user feedback to guide their decisions. It is also well-suited for agencies that run research on behalf of clients and for enterprises that need to scale testing across multiple products and markets.
The platform is especially valuable for B2B SaaS companies navigating the AI-driven buyer journey. The Sage study demonstrated how Userlytics can help organizations understand whether their website effectively supports buyers who arrive with AI-generated expectations. For any team looking to improve conversion and build trust, Userlytics provides the tools to do so.
What makes it worth considering
The partnership with Sage produced compelling evidence of Userlytics’ practical value. In the study, Sage appeared in AI responses in 47 of 60 sessions, but the website played a decisive role: Sage’s website confirmed or strengthened the AI-created impression in 75% of visits, compared to 55% for competitors. By the end, Sage was the most frequently selected first-choice brand in every market.
These findings show that AI visibility alone is not enough. The research also identified specific points where the buyer journey can break down, such as missing pricing, unclear product routing, and weak local evidence. Userlytics’ methodology gave Sage a scoring instrument to repeat the research over time, enabling continuous improvement based on real buyer behavior.
What makes Userlytics stand out is its ability to capture the complete journey—from an AI prompt to a website visit to a final decision. This goes beyond simple dashboard metrics and gives organizations a clearer picture of what builds confidence. For companies that want to win in an era where both humans and AI evaluate their digital presence, Userlytics offers a practical, evidence-based path forward.
Verdict
Userlytics is a robust, feature-rich UX research platform that helps teams turn human feedback into better product decisions. Its combination of AI-powered analysis, global reach, and innovative benchmarking makes it a strong choice for organizations serious about understanding their users. The recent study with Sage demonstrates real-world impact, proving that the platform can uncover insights that drive business results.
Whether a team is new to UX research or looking to scale existing efforts, Userlytics provides the flexibility and depth needed to succeed. With its focus on measurable outcomes and continuous innovation, it is a valuable partner for any brand that wants to stay ahead in an increasingly AI-influenced marketplace.
Frequently asked questions
Userlytics is an all-in-one user testing and UX research platform that combines real human feedback with AI-powered analysis to help teams improve websites, apps, and digital experiences.
Userlytics uses AI for insights, annotations, transcript translations, chart summaries, sentiment analysis, and AI moderation, making it easier to analyze large volumes of user research data.
The ULX Benchmarking Score is a unique metric that measures trust, appeal, usability, adequacy, performance, appearance, affinity, and distinction in one unified score, going beyond traditional metrics like SUS, NPS, and CSAT.
Yes, Userlytics offers a global participant panel spanning over 150 countries and 60+ languages, enabling researchers to conduct studies across multiple markets and languages.
Userlytics supports unmoderated and moderated testing, mobile testing, prototype testing, and mixed-method testing methodologies, along with advanced reporting and metrics.
Userlytics helps organizations measure AI visibility and test how buyers interact with websites after receiving AI-generated recommendations, revealing where trust builds or breaks down.
